Shipping policy

Within Japan, standard shipping is ¥950 including tax, or ¥1,500 to Hokkaido and Okinawa. Orders of ¥10,000 or more to one address in Honshu, Shikoku or Kyushu qualify for free standard shipping. For Hokkaido and Okinawa, the charge is ¥950 for such orders. Refrigerated delivery adds ¥220.

International shipping charges vary by destination. After your order, we will adjust the shipping charge as needed and send a confirmation email.

Orders without a requested delivery date are normally dispatched within 3–5 business days. Remote islands and some regions may require more time. For a requested delivery date within Japan, please allow at least five business days after ordering. During peak gift seasons, delivery may take more than one week.

Domestic orders are delivered by Yamato Transport. International carrier options depend on the product and destination.

We deliver throughout Japan. For international orders with alcohol content up to 24% ABV, Japan Post EMS or international parcel service may be available, subject to destination-specific quantity limits and customs rules. Check Japan Post international mail conditions for current restrictions.

Products with alcohol content of 25% ABV or more may be shipped by DHL where permitted. Destination restrictions and special packaging requirements vary, and an additional packaging charge may apply.

Within Japan, you may choose 8:00–12:00, 14:00–16:00, 16:00–18:00, 18:00–20:00 or 19:00–21:00. Delivery dates and time slots cannot be specified for international orders.

We email a tracking number after dispatch. Tracking detail varies by carrier.

Purchasers and recipients must meet the applicable legal age requirement. Identification may be required at delivery, and the parcel must be received by its intended recipient.

If delivery is missed, follow the carrier’s notice to request redelivery. A parcel returned after the holding period (usually about seven days), because of an incorrect address or because it was refused may be treated as an unclaimed order.

Contact us within 14 days after the return is confirmed if you want reshipment. We will arrange it after you pay the actual outbound and return shipping costs. After that period, the goods may be disposed of. Refrigerated goods may not be eligible for reshipment because their quality cannot be assured.

Weather, natural disasters and transport conditions may delay delivery. Please allow for these possibilities when ordering.

Import duties, taxes, handling fees and alcohol excise duties may be charged by the destination country. The recipient is responsible for these charges, which may be collected by the carrier or customs authority.