Refund policy
Contents
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1. Cancellations
As a rule, confirmed orders cannot be cancelled. Please review your order carefully before placing it.
2. Returns or Exchanges Due to Our Error
If an item arrives damaged, broken, leaking, incorrect or clearly defective, contact us by email or phone within five days of delivery. We will promptly arrange an exchange or refund.
We cover return shipping. Please return the item using a carriage-collect service as instructed by us. Refunds are issued to the original payment method within five business days after we receive and inspect the returned item.
3. Returns for a Change of Mind
We do not accept returns, exchanges or refunds for a change of mind, except where an item is defective or was shipped in error. Alcohol is a food product, and returns for personal reasons cannot be accepted for quality-control reasons. Please review your order before placing it.
4. Unclaimed Deliveries
If delivery is missed, please request redelivery from the carrier within seven days. An unclaimed parcel may be returned to us, and the customer is responsible for delivery, return and storage costs.
If the parcel is returned, we can arrange reshipment within 14 days of your contacting us after you pay the actual outbound and return shipping costs. After that period, the product may be disposed of. The product price is not refundable for an unclaimed return caused by the customer.
5. Items Ineligible for Return or Exchange
- Opened or used items
- Items damaged or soiled after delivery by the customer
- Items reported more than five days after delivery
- Items delivered by refrigerated service, because their quality may not be maintained during return shipping